Reviews
State Farm® Agent Matthew Williams
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Khobe
November 13, 2026
"Misty J made it easy! Got everything done in Less than 30 mins"
We responded:
"Khobe, thank you for taking the time to leave us a review! I'm happy to hear that Misty J was able to assist you efficiently. We always aim to make the process as smooth as possible. Let us know if we can help with anything else!"
Mitchell Olson
November 12, 2026
"Super nice and friendly and easy to communicate with very helpful and was able to drop my insurance over $150"
We responded:
"Mitchell, thank you for taking the time to leave us a review! I'm happy to hear that you found our team friendly and easy to communicate with. It's great that we could help you save on your insurance. We're always here if you need anything else!"
Larry Simpson
November 10, 2026
"Megan stayed on top of my claim and was there to follow up and support anything I needed. She didn’t wait for me to contact her—she reached out regularly to ask if I needed help or had questions. The best customer service you can get."
We responded:
"Larry, thank you for taking the time to leave us a review! I'm really happy to hear that Megan provided you with such attentive service and support throughout your claim process. We always aim to offer the best customer service possible. Don't hesitate to reach out if you need anything!"
Brittani Hopkins
November 9, 2026
"Joe was very professional and quick ! My most favorite part was that it was so simple and easy and this is by far the best rate we’ve had with vehicle insurance"
We responded:
"Brittani, thank you for taking the time to leave us a review! I'm happy to hear that Joe provided you with a professional and efficient experience. It's great to know you found the process simple and easy, and that you're pleased with the rate on your vehicle insurance. We're always here if you need anything else!"
Mark Hulett
November 6, 2026
"Krista and Brian have been great! Krista was able to get us set up with the same deductibles we had with our other insurance company while saving us a ton of money. Brian made the conversation easy as well without feeling pressured into anything"
We responded:
"Mark, thank you for taking the time to leave us a review! I'm happy to hear that Krista and Brian were able to assist you with setting up your coverage and making the process smooth and pressure-free. It's great to know you're satisfied with the service and savings. We're always happy to help if anything comes up."
Ty Hill
November 3, 2026
"Isaac was an great help to my new car buying experience and state farm was definitely there for me. Indeed with the greatest rates and care for my specific needs. Isaac was very professional and made me feel comfortable with my new car insurance plan."
We responded:
"Ty, thank you for taking the time to leave us a review! I'm happy to hear that Isaac was able to assist you with your new car purchase and that you felt comfortable with your insurance plan. We always aim to provide great rates and personalized care. Let us know if we can help with anything else!"
Linda Bessent
October 31, 2026
"State Farm took care of me after I was in a horrible car accident. They handled all the details & paper work so I good tend to getting well. They were extremely kind, helpful & caring at all times."
We responded:
"Thank you, Linda, for taking the time to share your experience! I'm happy to know that we could support you during such a challenging time and help with the details so you could focus on your recovery. Your kind words about our team's care and assistance mean a lot to us. We're always here if you need anything else!"
Becky Torrez
October 30, 2026
"They were very quick to get me taken care and offered some other services I didn't know State Farm done. Very easy to talk to and explain things."
We responded:
"Becky, thank you for taking the time to leave us a review! I'm happy to hear that you found our team quick and easy to work with. It's great that we could introduce you to some of the other services we offer. Let us know if we can help with anything else!"
Mj Boyd
October 23, 2026
"Isaac from State Farm is an exceptional agent. He saved us $$$ on our car and got us set up with a bundled deal that’s going to be a blessing across the board. He was incredibly helpful and very respectful of our time and concerns. Definitely use Isaac for your insurance needs."
We responded:
"Mj Boyd, thank you for taking the time to leave us a review! I'm glad to hear that Isaac was able to assist you with your car insurance and find a bundled deal that works well for you. We always aim to respect your time and address your concerns. Don't hesitate to reach out if you need anything!"
deborah campbell
October 23, 2026
"Misty was awesome! Delightful, efficient, knowledgeable. She really listened to my particulars and did what was necessary close the loop on the perfect product."
We responded:
"Deborah, thank you for taking the time to leave us a review! I'm happy to hear that Misty was able to assist you so effectively. We always aim to provide attentive and knowledgeable service. Feel free to reach out if you need anything else!"
Jon Dykes
October 16, 2026
"Isaac helped me with my auto and home insurance. Was the the best and easiest experience i have had with insurance. Im a busy person and hard to get ahold of and he worked with me on my time to make sure we could get me all set up and taken care of."
We responded:
"Jon, thank you for taking the time to leave us a review! I'm really glad to hear that Isaac made your experience with auto and home insurance so smooth and convenient. We understand how busy life can get, and it's great to know Isaac was able to work around your schedule. We're always happy to help if anything comes up."
Linda Watson
October 15, 2026
"Outstanding establishment.......these guys and gals go above and beyond to take care of their customers....Plus they are very entertaining.....Follow them on Social Media you want be disappointed."
We responded:
"Linda, thank you for taking the time to leave us a review! I'm happy to hear that you enjoy our service and find our team both helpful and entertaining. We appreciate your support and are glad you're following us on social media. Let us know if we can help with anything else!"
Casey Moore
October 14, 2026
"Matt Williams State Farm is always great! Taylor was super helpful getting our new motorcycle insurance! If you need coverage go see them!"
We responded:
"Casey, thank you for the fantastic review! I'm glad Taylor could assist you with your new motorcycle insurance. We appreciate your recommendation and are here for any future needs. - Matthew Williams - State Farm Insurance Agent, Brownwood, TX"
Sarah Dunham
October 14, 2026
"Local reps and friendly faces."
We responded:
"Thank you for your review, Sarah. I'm glad you found our local team welcoming and approachable. We always aim to provide a friendly experience. Let us know if we can help with anything else!"
Elizabeth Barajas
October 14, 2026
"We've been with Matt Williams State Farm for a bit over a year now and every interaction has been excellent. Their team is professional and always so helpful. Honestly, one of the best agency's we've ever been a part of for our insurance needs."
We responded:
"Elizabeth, thank you for taking the time to leave us a review! I'm happy to hear that you've had excellent interactions with our team over the past year. We strive to be professional and helpful, and it's great to know we're meeting your insurance needs. We're always here if you need anything else!"
Ben Fitts
October 14, 2026
"We have our home and auto with Matt Williams' office for 8 years now. Their staff have always been excellent."
We responded:
"Thank you, Ben! I'm happy to hear that you've had a great experience with our office over the past 8 years. Our team is dedicated to providing excellent service, and it's wonderful to know we've met your expectations. We're always here if you need anything else!"
Cara Esquivel
October 14, 2026
"Matt and his team are exceptional! Wouldn’t trust any other office with my policies!"
We responded:
"Cara, thank you for taking the time to leave us a review! I'm happy to hear that you feel confident with our team handling your policies. We truly appreciate your trust and support. Let us know if we can help with anything else!"
Nate Bryant
October 14, 2026
"Matthew and his team are the most friendly person around!"
We responded:
"Nate, thank you for taking the time to leave us a review! I'm happy to hear that you found our team friendly. We always aim to create a welcoming environment for everyone who visits us. Let us know if we can help with anything else!"
Dustin Braud
October 14, 2026
"Matt and his team are professional and insurance experts. And I just want to make sure Matt get slapped with a tortilla."
We responded:
"Thank you, Dustin, for your review! I'm glad to hear you find our team professional and knowledgeable. Your tortilla comment gave us a good laugh! We're here if you need anything else."
Charys Leal
October 14, 2026
"I have been a loyal customer of Matthew Williams State Farm for over a decade, and I can honestly say I wouldn’t trust anyone else with my insurance needs! Through the years, they have been there for me during difficult losses, always going above and beyond to provide support, guidance, and clear explanations every step of the way.
What truly sets this agency apart is the genuine care and compassion of the entire team. From sales to service, their professionalism, kindness, and dedication to their customers are unmatched. They don’t just treat you like a policyholder — they treat you like family!"
Shandale Riley
October 13, 2026
"Misty made the process of switching over so easy and provided all the information to answer all of my questions."
Dustin Goodreau
October 7, 2026
"Dayna was very helpful and efficient making the changes I needed on my policy and providing the documents as well."
We responded:
"Thank you, Dustin! I'm glad to hear that Dayna was able to assist you efficiently with your policy changes and document needs. We appreciate your feedback and are here if you need anything else!"
Lindsey
October 7, 2026
"Leslie was so helpful and efficient with getting me set up with Auto/Renters insurance! She is very knowledgeable, professional, and helped with all my questions. Highly recommend her!"
We responded:
"Thank you, Lindsey! I'm glad to hear that Leslie provided you with such helpful and efficient service while setting up your Auto and Renters insurance. We take pride in having knowledgeable and professional team members like her. We appreciate your recommendation! Feel free to reach out if you need anything else!"
Shymira Caldwell
September 25, 2026
"The service was fast, friendly and affordable!! Thank you Misty for your excellent customer service!!!"
We responded:
"Thank you, Shymira! I'm glad to hear that you found our service fast, friendly, and affordable. Misty will be thrilled to know her customer service made a difference for you. We're always here if you need anything else!"
Ben Fitzgerald
September 17, 2026
"I love Matt Williams StateFarm. Isaac helped me out today and I loved the service that he provided and the fellowship we had throughout the process."