Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dome

Dome

May 8, 2025

5  out of  5
rating by Dome
"Matt was more than helpful in explaining the insurance process and how to be protected by the worst that could happen in life. His professionalism and product knowledge blew me away! 5 stars and give this man a raise!"
We responded:
"Thank you! I'm happy to know that you found the explanations about the insurance process helpful. It's great to hear that our professionalism and product knowledge made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out."
Profile photo of Daniel West

Daniel West

May 7, 2025

1  out of  5
rating by Daniel West
"Long time state farm customer. With this rep it has been a complete failure with transferring my policy to him (had to pay as if "new" policy, not transfer). Over triple the cost for multiple months in a row. I removed the coverage on 2 of my vehicles, yet the bill charged didn't reduce, despite what I was quoted over text. I expect this type of nonsense from the scam insurance agents, absolutely unacceptable from state farm."
We responded:
"Thank you for taking the time to share your feedback. I want to sincerely apologize that your experience with our office did not meet your expectations. At our office, we strive to provide excellent service to every customer, and it’s unfortunate that your recent visit fell short. I understand your concerns regarding the challenges you faced during the transition of your policies. State Farm is currently rolling out software updates across different states, and unfortunately, the timing of these updates varies. Due to these software differences, it is impossible to simply transfer policies from one state to another. Instead, we must process everything as new business, which can lead to additional steps and complexity. Additionally, the billing issues you encountered stem from the absence of a down payment for the first month, which results in the difference being spread over a three-month period. Regarding Texas rates, they are indeed higher compared to some other states due to factors such as larger population density, increased traffic, higher vehicle theft rates, more frequent severe weather events, a greater likelihood of wild animal collisions, and a higher percentage of uninsured drivers. While these factors are outside of our control, we are committed to helping our customers navigate these complexities and find solutions that best suit their needs. Please know that my team works diligently to provide the highest level of service, even as we manage processes dictated by State Farm corporate. I regret that your experience left you feeling dissatisfied, and I appreciate your feedback as it helps us identify areas for improvement. If there’s anything further, we can do to address your concerns or assist you, please don’t hesitate to reach out to me directly at 325-646-6288. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the future."
Profile photo of Deshawn Minor

Deshawn Minor

May 5, 2025

5  out of  5
rating by Deshawn Minor
"Had a very good experience. Everything was made easy for me, got a better deal than the last insurance company I was with. Leslie was awesome and very helpful and kind."
We responded:
"Thank you, Deshawn, for sharing your experience! I'm happy to hear that everything was made easy for you and that you received a better deal. Leslie is indeed a valuable part of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out."
Profile photo of Zoee Maas

Zoee Maas

April 28, 2025

5  out of  5
rating by Zoee Maas
"I had an amazing time speaking with LeighAnn about coverage for my vehicles. She answered all my questions explained the benefits, and the insurance really well. I’m glad that we went with State Farm. They have very good benefits and also very affordable insurance."
We responded:
"Thank you, Zoee, for sharing your experience! I'm happy to hear that LeighAnn was able to assist you with your vehicle coverage questions and provide clear explanations. It's wonderful to know that you're satisfied with the benefits and affordability of our insurance. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of Heidi McClain

Heidi McClain

April 25, 2025

5  out of  5
rating by Heidi McClain
"Joes at our local State Farm was wonderful! He got our quote right away and saved us about $120.00. Wow that was amazing! Especially with the cost of everything going up. It was nice to save money on insurance. Bonus they are local you can put a face to the name."
We responded:
"Thank you, Heidi, for sharing your experience! I'm glad Joe was able to assist you promptly and help you save on your insurance. It's great to know that having a local presence makes a difference for you. If you have any further questions or need assistance, feel free to reach out to our office."
Profile photo of Brysann Vaughn

Brysann Vaughn

April 24, 2025

5  out of  5
rating by Brysann Vaughn
"Heather was absolutely amazing! She recommended a new plan to me that’s perfect for my needs and got me taken care of quickly and answered all of my questions with a smile."
We responded:
"Thank you, Brysann, for sharing your experience! I'm happy to hear that Heather was able to recommend a plan that suits your needs and assist you efficiently. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Hovda Girl

Hovda Girl

April 9, 2025

5  out of  5
rating by Hovda Girl
"I actually did a Google quote, so I got information from serval companies. State Farm wasn't necessarily the cheapest, but they did have an actual agent who contacted me, and I like that. Hayden could have been pushy to some, but for me he was very kind and it helped me remember what I needed to do. Most of it was done through text, so I liked that, but I could call if I needed to. He gave me several quotes that I was able to compare with my current company. Overall, it was very easy to switch and a huge savings from who I was with(for 16 years no less)."
We responded:
"Thanks for sharing your experience! I'm glad Hayden could assist you and make the switch easy. It's great to know you appreciated the personal touch and the savings! If you need anything else, feel free to reach out anytime. - Matthew Williams - State Farm Insurance Agent, Brownwood, TX"
Profile photo of erpagris 1

erpagris 1

April 9, 2025

5  out of  5
rating by erpagris 1
"A pleasure to deal with. Would highly recommend."
We responded:
"Thank you!"
Profile photo of John Morris

John Morris

April 3, 2025

5  out of  5
rating by John Morris
"Tremendous saving on vehicle insureance."
We responded:
"Thank you, John!"
Profile photo of Emily Cross

Emily Cross

April 3, 2025

5  out of  5
rating by Emily Cross
"Leslie Allgood was amazing and so helpful throughout our entire experience with insurance. She explained everything so well and got us the best possible deal. Go see her for all insurance needs!"
We responded:
"Thank you, Emily!"
Profile photo of Samantha Boyer

Samantha Boyer

March 31, 2025

5  out of  5
rating by Samantha Boyer
"I’ve always had great experiences with StateFarm! And once again they are the best quote for me! Affordable and agents/workers that are so nice to deal with!"
We responded:
"Thank you, Samantha!"
Profile photo of William Johnston

William Johnston

March 30, 2025

5  out of  5
rating by William Johnston
"State Farm made me happy because I got my truck and I have Insurance on it"
We responded:
"Thank you, William!"
Profile photo of Ludy Ortiz

Ludy Ortiz

March 28, 2025

5  out of  5
rating by Ludy Ortiz
"Very nice got way more things added and saved me money on home and auto thanks so much"
We responded:
"Thank you!"
Profile photo of Heidi Gardner

Heidi Gardner

March 27, 2025

5  out of  5
rating by Heidi Gardner
"LeighAnn was amazing. She walked me through all sorts of scenario's to fit the best fit for both my home and auto plan. I couldn’t recommend her and Matt’s team more."
We responded:
"Thank you, Heidi! I'm happy to hear that LeighAnn provided such valuable guidance for your home and auto plans. Our team is grateful for your recommendation and is always here to assist with any future needs."
Profile photo of fernando garcia

fernando garcia

March 25, 2025

5  out of  5
rating by fernando garcia
"Leslie will get you set up and ready to go really quick and she did she’s super helpful and nice I definitely recommend her and State Farm 💯"
We responded:
"Thank you, Leslie does a great job!"
Profile photo of mariah green

mariah green

March 24, 2025

5  out of  5
rating by mariah green
"Overall, this has been the best Quote I have ever been provided with great coverage . Leslie was able to provide me quotes for full coverage and liability around the price range I was looking into due to finances . She met the standards above high, I also was provided with many discounts and promotions they had going on. I would for sure recommend them to anyone I am aware is looking for insurance . I just wanted to thank them for being great people and may God Bless them."
We responded:
"We appreciate it!"
Profile photo of Tracy Brooks

Tracy Brooks

March 18, 2025

5  out of  5
rating by Tracy Brooks
"Leslie was very informative and quick to get me covered."
We responded:
"Thank you, Tracy!"
Profile photo of John Williams

John Williams

March 14, 2025

5  out of  5
rating by John Williams
"Great Service!!!"
We responded:
"Thank you!"
Profile photo of Josh Daigneault

Josh Daigneault

March 12, 2025

5  out of  5
rating by Josh Daigneault
"Leslie was so willing and eager to help us out. She saved us quite a bit from what we were paying with those other guys. It's a good feeling knowing that my agent is just a call away and lives in the same town. I look forward to a long lasting business relationship with State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that Leslie made such a positive impression. She truly goes above and beyond to ensure our customers feel valued and cared for. Your feedback means the world to us! "
Profile photo of Jayson Bastardo

Jayson Bastardo

March 4, 2025

5  out of  5
rating by Jayson Bastardo
"I wanted to change to a local insurance agent, due to past experience with a larger insurance company. LeighAnn helped get the policy I needed and made an easy transition."
We responded:
"Thank you for your kind words, LeighAnn does a wonderful job for our customers. "
Profile photo of Stephanie Manry

Stephanie Manry

February 18, 2025

5  out of  5
rating by Stephanie Manry
"With the rising cost of insurance and lack of customer service with many companies Joe and State Farm made switching providers a great experience. It was nice to be able to talk face to face with someone."
We responded:
"Thank you! We love having a local presence and being able to help our customers. "
Profile photo of kaytlynn roman

kaytlynn roman

February 14, 2025

5  out of  5
rating by kaytlynn roman
"Kris was very helpful. He answered any and every question I had. Thanks to him I got renter insurance! Kris is the best!"
We responded:
"Thank you, Kris does a great job!"
Profile photo of Jeremy Trevino

Jeremy Trevino

February 12, 2025

5  out of  5
rating by Jeremy Trevino
"The people are very helpful any questions I had ,they Answerd them . And wow very easy. Thank you state farm ."
We responded:
"You’re welcome!"
Profile photo of Megan Norris

Megan Norris

February 10, 2025

5  out of  5
rating by Megan Norris
"My experience was amazing Joe really made sure I understood everything about my policy 10/10 would recommend to any and everyone!"
We responded:
"Thank you! Joe is a great asset to our office and customers!"
Profile photo of Spacewolf Gaming

Spacewolf Gaming

February 5, 2025

5  out of  5
rating by Spacewolf Gaming
"Miss LeighAnn, worked wonders for me. Helping me make sure I got a fair deal and a good understanding in what I was getting, explaining everything in excellent detail. Need anything? Go to her!"
We responded:
"Thank you! We agree that LeighAnn does a great job! "