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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rhonda

Rhonda

September 17, 2025

5  out of  5
rating by Rhonda
"Leslie provided excellent customer service!"
We responded:
"Thank you for your review, Rhonda! I'm glad to hear that Leslie delivered excellent customer service. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
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Karleigh Bolt

September 15, 2025

5  out of  5
rating by Karleigh Bolt
"Hayden was great and answered all of my questions and got a us a great rate!!"
We responded:
"Karleigh, thank you for your feedback! I'm happy to hear that Hayden was able to assist you and secure a great rate. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Charlie Cabler

September 14, 2025

5  out of  5
rating by Charlie Cabler
"Recently found myself in a conundrum when, after 10 years of never missing a payment nor filing a claim, my homeowners insurance dropped me! Not knowing what to do I remembered my life long friend Leslie Allgood. One simple call and she put me at ease, bundling my auto, saving me money! Thank you Leslie for being so responsive and assuring during my time of need! Highly recommend calling my friends at Matt Williams State Farm!"
We responded:
"Charlie, thank you for sharing your experience! I'm happy to hear that Leslie was able to assist you so effectively and provide peace of mind. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Valerie Bowland

Valerie Bowland

September 10, 2025

5  out of  5
rating by Valerie Bowland
"Very helpful and pleasant"
We responded:
"Thank you, Valerie! I'm happy to hear that you found our service helpful and pleasant. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
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Samantha Boyer

September 10, 2025

1  out of  5
rating by Samantha Boyer
"I’ve been with State Farm for nearly 20 years and always trusted them, but my most recent claim has been a nightmare. They delayed my vehicle repairs for 8 business days by not responding to the repair shop in a timely manner, which forced me to keep my rental longer. Even though the delay was their fault, they refused to extend my rental coverage. I pay for coverage to avoid this exact stress, yet State Farm has only caused frustration and inconvenience. Sadly, I can no longer recommend them due to their negligence in handling my claim. They are only even getting a single star selected because I couldn’t leave it blank!"
We responded:
"Samantha, thank you for sharing your experience. I'm genuinely sorry to hear about the issues you faced with your recent claim. It's concerning to learn about the delays and the impact they had on your rental situation. I want to ensure that your concerns are addressed properly. Please reach out to our office directly so we can discuss this further and work towards a resolution. Your feedback is important to us, and we're committed to improving our service."
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mica allgood

September 10, 2025

5  out of  5
rating by mica allgood
"Great staff. Always willing to do what they can to help!"
We responded:
"Thank you, Mica! I'm happy to hear that our team has been helpful to you. We’re here whenever you need us!"
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Jill Riley

September 9, 2025

5  out of  5
rating by Jill Riley
"Very friendly and personable office! Leslie is amazing and very helpful."
We responded:
"Thank you, Jill! I'm happy to hear that you found our office friendly and personable. Leslie is indeed a great asset to our team, and I'm glad she was able to assist you effectively. If you need anything else, feel free to reach out!"
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Kimberly Wallace

September 9, 2025

5  out of  5
rating by Kimberly Wallace
"Hayden has been amazing. He found us several discounts and we were able to save and keep great coverage."
We responded:
"Thank you for your review, Kimberly! I'm happy to hear that Hayden was able to assist you in finding discounts while maintaining excellent coverage. We appreciate your trust in our office. If you ever need anything else, feel free to reach out!"
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Dustin Alston

September 8, 2025

5  out of  5
rating by Dustin Alston
"Great service. Easy to talk to. Half the price of others carriers. Definitely a benefit to my family"
We responded:
"Thanks, Dustin. I'm glad you found our service quick and easy. We appreciate your positive feedback on our customer service. If you need any further assistance, feel free to reach out. - Matthew Williams - State Farm Insurance Agent, Brownwood, TX"
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Efren Martinez

September 8, 2025

4  out of  5
rating by Efren Martinez
"She's doing a very very great job and hard work"
We responded:
"Efren, thank you for your feedback! I'm glad to hear you're satisfied with the hard work and dedication from our team. If there's anything more we can do to enhance your experience, feel free to let us know. We're here to help!"
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Susan Ruiz

August 29, 2025

5  out of  5
rating by Susan Ruiz
"Dayna was awesome! She explained everything and was very efficient with our time."
We responded:
"Thank you, Susan! I'm happy to hear that Dayna provided you with such efficient and clear service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Anne Opana

August 25, 2025

5  out of  5
rating by Anne Opana
"Dayna Brant was very helpful"
We responded:
"Thank you, Anne! I'm happy to know that Dayna was able to assist you effectively. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. If there's anything else we can do for you, just let us know!"
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Betty Davis

August 22, 2025

5  out of  5
rating by Betty Davis
"Joe Carillon gets a double thumbs up from for giving me a wonderful insurance experience. He was professional, knowledgeable, personifying excellence customer service skills. I’ll be back."
We responded:
"Betty, thank you for your fantastic feedback! I'm delighted to hear that Joe provided you with such a wonderful experience. His professionalism and knowledge are truly valued here. We look forward to assisting you again in the future!"
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Derus Whinery

August 22, 2025

5  out of  5
rating by Derus Whinery
"Dayna definitely was extremely helpful. I even had issues and she was completely and utterly professional. Couldn’t have picked a better place to grab some quick insurance. 10/10 referable"
We responded:
"Thank you for your feedback, Derus! I'm happy to hear that Dayna provided you with such professional and helpful service. We’re glad you chose us for your insurance needs. If you ever need anything else, feel free to reach out!"
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Laura Temple

August 21, 2025

5  out of  5
rating by Laura Temple
"Dayna got me a great deal on excellent coverage for home and auto. She made the experience very easy."
We responded:
"Thank you for your review, Laura! I'm happy to hear that Dayna was able to assist you in finding a great deal on your home and auto coverage. We strive to make the process as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out!"
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Barbara Turner

August 19, 2025

5  out of  5
rating by Barbara Turner
"Leslie Ann Rumfield is amazing at setting up great rates and providing great service!"
We responded:
"Barbara, thank you for your wonderful feedback! I'm happy to hear that Leslie Ann provided you with excellent service and great rates. We appreciate your support and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
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Sharan Barker

August 15, 2025

5  out of  5
rating by Sharan Barker
"Very helpful with a recent hail damage claim. Haley is the best They are the best to help you out with all your needs"
We responded:
"Hi Sharan! Thanks a lot for your awesome review! I'm so happy we could help with your hail damage claim. Haley is indeed fantastic, and we're grateful to have her on our team. If you need anything else, don't hesitate to reach out! - Matthew Williams - State Farm Insurance Agent, Brownwood, TX"
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Brent

August 14, 2025

5  out of  5
rating by Brent
"I had a fantastic experience with Megan at State Farm. She was not only helpful and informative but also friendly and professional throughout the entire process. Megan made sure all my questions were answered and explained everything clearly. I truly appreciate her excellent customer service and would gladly work with her again."
We responded:
"Thank you, Brent! I'm glad to hear that Megan is always so nice and helpful. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Matthew Williams - State Farm Insurance Agent, Brownwood, TX"
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Julie Willborn

August 13, 2025

5  out of  5
rating by Julie Willborn
"Taylor was able to get us very affordable insurance for our new car! Anytime we need anything she’s there to answer questions and help out. Highly recommend speaking with her for your insurance needs!"
We responded:
"Thank you, Julie! I'm happy to hear that Taylor was able to assist you with affordable insurance for your new car. It's great to know she's been there to answer your questions and provide help whenever needed. We appreciate your recommendation! If you need anything else, feel free to reach out."
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D Hill

August 13, 2025

5  out of  5
rating by D Hill
"They were very easy to deal with. Leigh Ann was great. There rates were good for"
We responded:
"Thank you, D Hill! I'm happy to hear that you found working with us easy and that Leigh Ann provided great service. It's wonderful to know our rates met your expectations. If you have any more questions or need assistance, feel free to reach out!"
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Jean Mindieta

August 12, 2025

5  out of  5
rating by Jean Mindieta
"Absolutely impressed with manner in which our claim was handeled. I could not have wished for a more pleasant experience. I will definitely recommend State Farm for fair, fast and knowledgeable service."
We responded:
"Thank you for your review, Jean! I'm happy to hear that you were impressed with how your claim was handled. Your recommendation means a lot to us, and we're glad to provide fair and knowledgeable service. If you ever need anything else, feel free to reach out!"
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Lindsey Bigham

August 7, 2025

5  out of  5
rating by Lindsey Bigham
"Megan is the a BEST! GREAT DEALS!"
We responded:
"Thank you, Lindsey! We love Megan, too!"
Profile photo of cheyanne zavala

cheyanne zavala

July 30, 2025

5  out of  5
rating by cheyanne zavala
"Highly recommend Joe for anyone looking for a reliable and knowledgeable car insurance agent. From the beginning, he made the process so easy and stress-free. He took the time to explain my options, answered all my questions, and found a plan that fit my needs and budget perfectly."
We responded:
"Thank you for your review, Cheyanne! I'm happy to hear that Joe provided such a reliable and knowledgeable experience for your car insurance needs. It's great to know he made the process easy and stress-free while finding the perfect plan for you. We’re here to help with any future questions or needs!"
Profile photo of Marj

Marj

July 14, 2025

5  out of  5
rating by Marj
"My experience getting non-owner car insurance through State Farm absolutely deserves recognition – especially thanks to Dana and Heather. From the very first call, they made what could’ve been a complicated process feel effortless. Both Dana and Heather were incredibly knowledgeable, respectful of my time, and lightning-fast in getting everything set u. No upselling, no confusion – just honest, efficient service If you’re looking for non-owner coverage and want to work with people who actually care, ask for Dana and Heather. They’re absolute pros. Thank you both"
Profile photo of Marty Martinez

Marty Martinez

July 11, 2025

5  out of  5
rating by Marty Martinez
"My interactions with Joe were outstanding! One of the best features of my business with SF was a direct line to my Agent. Who does that any more??? The animation of being transferred to the next rep, experiencing a high call volume, & being given a wait time is a thing of the past! Now it's, "Hello this is Joe at SF, may I help you?" Outstanding courtesy, professionalism, & service. An experience worth repeating! Keep up the excellent service! Semper Fi !"